BISS45 - Kieferorthopädie Berlin Mitte

Very unprofessional experience.<br>My first appointment was cancelled a week before because the orthodontist was sick and moved three weeks later. Now they cancelled the rescheduled appointment as well, this time due to “internal restructuring”.<br>After cancelling on me twice, they didn’t even offer a new appointment, just told me to book again myself online. Not the kind of reliability I’d trust for a long-term orthodontic treatment. I'm not surprised now by the other bad reviews, I couldn't even get a first appointment reasonably.

My appointment on 1 September was moved to 14 October without any explanation. I would have understood a delay until the following week, but waiting more than six additional weeks for an initial aligner consultation is very disappointing.

Fui aqui por que me dejo de servir mi retenedor superior, fueron muy amables y me lo hicieron atravez de mi seguro publico.<br><br>El sitio es calido, y la atencion es tanto en ingles como en aleman, la doctora es una persona muy simpatica<br><br>Recomiendo este sitio muy bueno, buena atencion, y trato amable.

My child had an orthodontic consultation at this clinic. To obtain a detailed treatment plan and cost estimate, we were required to undergo a comprehensive examination, including X‑rays and photographs, which cost €479.14.<br><br>However, we were then told that in order to receive the actual treatment plan, we would need to schedule a separate appointment with the doctor at an additional cost of €70–100.<br><br>After I emailed the clinic requesting the relevant documents, they sent us only a very brief and superficial contract — which does not meet the standards of a proper treatment plan. No itemized cost breakdown was provided. Furthermore, the clinic then issued a separate invoice of €32.34 for this inadequate contract.<br><br>To date, we have not received any proper examination results, treatment plan, or detailed quotation.<br><br>This was my child‘s first orthodontic consultation in Germany, and the experience was highly disappointing

Starts well, ends in a nightmare — avoid BISS45!<br><br>At first glance, BISS45 seems like a perfectly reasonable orthodontic practice. The clinic looks professional, the staff are friendly enough, and you'd have no reason to think anything would go wrong. I trusted them completely and in fact had a great experience the first year of treatment. That was my mistake.<br><br>The problems started with the basics: consistency and punctuality. Despite booking appointments in advance, I regularly waited up to 30 minutes past my scheduled time before being seen. That alone would be frustrating at any medical practice — but what made it worse was that every single visit, I was treated by a different doctor. No continuity of care, no one who actually knew my case or history. Just whoever happened to be available that day.<br><br>And it gets worse — on multiple occasions it wasn't even a qualified doctor treating me, but students. Patients are not informed of this. You show up expecting professional orthodontic care and instead find yourself in the chair with a trainee.<br><br>This lack of oversight and consistency is, in my view, directly responsible for what happened next. During one appointment, an elastic was placed incorrectly. I noticed it at the time and raised my concern — and was told it was fine. It was not fine. One of my teeth subsequently moved in the wrong direction, visibly and crookedly, as a direct result of that negligence.<br><br>To their credit, the clinic initially acknowledged this was a treatment mistake and committed to correcting it. So corrective treatment began. Three separate attempts were made to fix the problem. Three. Each time I came in hoping it would be resolved. Each time it wasn't.<br><br>And then, after three failed correction attempts, I was suddenly told that the issue "cannot be corrected" and that it is "anatomical." The explanation completely changed only after they failed to fix the problem they originally admitted to causing. First it was a mistake they would correct. Now, conveniently, it's just how my anatomy is.<br><br>On top of this, getting my own treatment records was a battle. I had to submit three separate requests before receiving my medical file (took a month) — and even then was told X-rays and images would be sent via WeTransfer separately. Three requests. For your own records. At a practice you're actively paying.<br><br>I escalated this in writing directly to the head of the clinic on May 27th, requesting written acknowledgement of what happened, an explanation for why the story changed, and a concrete resolution plan. I have received no response. Not even an acknowledgement of receipt.<br><br>That silence speaks volumes.<br><br>If you're considering BISS45, please think carefully. Inconsistent doctors, students performing treatments without proper disclosure, 30-minute waits for booked appointments, a treatment error they admitted to and then tried to walk back — and when you push for answers in writing, complete silence.<br><br>You deserve better care than this.

Ersten beiden Kontakttermine verliefen sehr gut, die Kollegen vor Ort sind sehr freundlich und man hat nicht das Gefühl, dass man etwas aufgequatscht bekommt

I had around two years of orthodontic treatment here in preparation for and following two major surgeries, including SARPE (palatal expansion) and double jaw surgery.<br><br>Overall, the clinic is great and the orthodontic treatment felt structured and well aligned with the surgical plan. The team of nurses is incredible, always friendly, supportive, and professional. A big plus for me was that everyone speaks English, which made communication easy throughout the process.<br><br>One aspect that could be improved is continuity of care. I was treated by 3–4 different doctors, which at times gave me the impression that no one fully followed my case and progress. Considering how long and demanding this type of treatment is, the changes in doctors added to the overall stress.<br><br>That said, the end result is strong both functionally and aesthetically, and I’m happy with the outcome. I would still recommend the clinic, especially for complex orthodontic cases.

Sehr sympathische Praxis. Fühlen uns bei Frau Dr. Zurek sehr gut aufgehoben. Sie berät sehr verständlich und ehrlich mit allen Vor- und Nachteilen der Behandlungsmethoden (Zahnspange) und das sowohl gegenüber der Eltern als auch des Kindes. Kann ich nur weiterempfehlen!

I went there for orthodontic treatment, but they suggested BOTOX instead. I have consulted more than five clinics, and this was the only one that recommended Botox. In my opinion, this shows a lack of basic professional ethics！